#
# This is popup help messages for the Admin Panel -> Settings -> System
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
#   title - Link title
#   href - href of link (links starting with / are translated to the
#       helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
helpdesk_status:
    title: Helpdesk Status
    content: >
        If the status is changed to <span
        class="doc-desc-opt">Offline</span>, the client interface will be
        disabled.  This does not however affect any normal Agent interaction
        with the Agent Panel.

helpdesk_url:
    title: Helpdesk URL
    content: >
        This URL is the base of your Deskuss installation. It is used in email
        communication to direct end-users back to your helpdesk.

helpdesk_name_title:
    title: Helpdesk Name/Title
    content: >
        This is the title that appears in the browser tab. If your help desk
        page is bookmarked, this will be the title/name of the site page.

default_department:
    title: Default Department
    content: >
        Choose a default <span class="doc-desc-title">department</span>
        for tickets that are not automatically routed to a department.
        <br/><br/>
        Ticket can be routed based on department, incoming email and ticket
        filter settings.

default_page_size:
    title: Default Page Size
    content: >
        Choose the number of items shown per page in the Ticket Queues in the
        Staff Panel. Each Agent can also customize this number for their own
        account under <span class="doc-desc-title">My Preferences</span>.

default_log_level:
    title: Default Log Level
    content: >
        Determine the minimum level of issues which will be recorded in the
        <span class="doc-desc-title">system log</span>. <span
        class="doc-desc-opt">Debug</span> represents the least severity, and <span
        class="doc-desc-opt">Error</span> represents the greatest severity.
        For example, if you want to see all issues in the <span
        class="doc-desc-title">System Logs</span>, choose <span
        class="doc-desc-opt">Debug</span>.

purge_logs:
    title: Purge Logs
    content: >
        Determine how long you would like to keep <span
        class="doc-desc-title">System Logs</span> before they are deleted.

enable_richtext:
    title: Enable Rich Text
    content: >
        If enabled, this will permit the use of rich text formatting between
        Clients and Agents.

enable_avatars:
    title: Enable Avatars on Thread View
    content: >
        Enable this to show <span class="doc-desc-title">Avatars</span> on thread correspondence.
        <br><br>
        The <span class="doc-desc-title">Avatar Source</span> can be set in Agents' and Users' settings pages.
    links:
      - title: Agents Settings
        href: /admin/settings.php?t=agents

      - title: Users Settings
        href: /admin/settings.php?t=users

collision_avoidance:
    title: Agent Collision Avoidance
    content: >
        Enter the maximum length of time an Agent is allowed to hold a lock
        on a ticket without any activity.
        <br><br>
        Enter <span class="doc-desc-opt">0</span> to disable the lockout feature.

# Date and time options
date_time_options:
    title: Date &amp; Time Options
    content: >
        The following settings define the default settings for Date &amp;
        Time settings for the help desk. You can choose to use the locale
        defaults for the selected locale or use customize the formats to
        meet your unique requirements. Refer to the ICU format strings as a
        reference for customization.  The dates shown below simply
        illustrate the result of their corresponding values.
    links:
      - title: See the ICU Date Formatting Table
        href: http://userguide.icu-project.org/formatparse/datetime

languages:
    title: System Languages
    content: >
        Choose a system primary language and optionally secondary languages
        to make your interface feel localized for your agents and end-users.

primary_language:
    title: System Primary Language
    content: >
        Content of this language is displayed to agents and end-users if
        their respective language preference is not currently available.
        This includes the content of the interface, as well as, custom
        content such as thank-you pages and email messages.
        <br/><br/>
        This is the language in which the untranslated versions of your
        content should be written.

secondary_language:
    title: Secondary Languages
    content: >
        Select language preference options for your agents and end-users.
        The interface will be available in these languages, and custom
        content, such as thank-you pages and department names, will be
        translatable to these languages.

# Attachments
attachments:
    title: Attachment Settings and Storage
    content: >
        Configure how attachments are stored.

default_storage_bk:
    title: File Storage Backend
    content: >
        Choose how attachments are stored.
        <br><br>
        Additional storage backends can be added by installing storage plugins

max_file_size:
    title: Maximum File Size
    content: >
        Choose a maximum file size for attachments uploaded by agents. This
        includes canned attachments, knowledge base articles, and
        attachments to ticket replies. The upper limit is
        controlled by PHP's <code>upload_max_filesize</code> setting.
    links:
      - title: PHP ini settings
        href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize"

files_req_auth:
    title: Require Login
    content: >
        Enable this setting to forbid serving attachments to unauthenticated
        users. That is, users must sign into the system (both end users and
        agents), in order to view attachments.
        <br><br>
        From a security perspective, be aware that the user's browser may
        retain previously-viewed files in its cache. Furthermore, all file
        links on your helpdesk automatically expire after about 24 hours.
