=== Deskuss - for WordPress ===
Contributors: softaculous, pagelayer
Tags: ticketing, support, helpdesk, customer-support, ticket-system
Requires at least: 5.5
Tested up to: 7.0
Requires PHP: 7.4
Stable tag: 1.0.5
License: GPLv2 or later
License URI: https://www.gnu.org/licenses/gpl-2.0.html

A modern helpdesk and ticketing system for WordPress. Manage customer support tickets, departments, staff, and knowledge base articles with ease.

== Description ==

Deskuss is a revolutionary WordPress plugin that transforms your customer support experience. With Deskuss, you can easily manage tickets, provide timely responses, and ensure customer satisfaction. Say goodbye to complex ticketing systems and hello to a seamless support solution. Improve your customer satisfaction and streamline your support process with Deskuss.

= Features =

* Ticket Management – Create, assign, and track support tickets.
* Departments – Organize tickets by department for efficient routing.
* Staff Roles – Manage staff permissions with admin, manager, and staff roles.
* Knowledge Base – Build a self-service knowledge base for customers.
* Custom Forms – Create dynamic forms to collect ticket information.
* Email Notifications – Automatic email alerts for ticket updates.
* SLA Management – Set and monitor service level agreements.
* Canned Responses – Save time with reusable reply templates.
* Dashboard & Reports – Track team performance and ticket metrics.

You can find our [official documentation](https://deskuss.com/docs) on our Website [deskuss.com](https://deskuss.com/) We are also active in our community support forums on wordpress.org if you are one of our free users. Our Premium Support Ticket System is at [https://softaculous.deskuss.com/open.php?topicId=17](https://softaculous.deskuss.com/open.php?topicId=17)

[Home Page](https://deskuss.com "Deskuss Homepage") | [Support](https://softaculous.deskuss.com/open.php?topicId=17 "Deskuss Support") | [Documents](http://deskuss.com/docs "Documents")

== Deskuss PRO ==

Deskuss Pro has many other powerful features and services. [Click here to purchase now !](https://deskuss.com/pricing  "Pricing") :

== Frequently Asked Questions ==

Do you have questions related to Deskuss ? Use the following links :

1. [Docs](https://deskuss.com/docs)
3. [Help Desk](https://deskuss.deskuss.com)
2. [Support Forum](http://wordpress.org/support/plugin/deskuss)

== How to install Deskuss ==
Go To your WordPress install -> Plugins -> Add New Button -> In Search Box search For Deskuss -> Click on Install.

== Screenshots ==

1. **Dashboard** - Overview of tickets, staff activity, and metrics.
2. **Ticket List** - Manage and filter all support tickets.
3. **Ticket Detail** - View full ticket conversation and reply.
4. **Settings** - Configure departments, staff, email, and SLA settings.

== Changelog ==
= 1.0.5 (Jul 15, 2026) =
* [Bug Fix] Fixed an issue where support emails were not configured correctly in certain cases.
* [Bug Fix] Fixed PHP warnings.

= 1.0.4 (Jul 14, 2026) =
* [Added] Added a Developer Mode option in setting, allowing users to enable Deskuss in development mode.
* [Bug Fix] Fixed an issue where CAPTCHA was not working correctly in certain cases.
* [Bug Fix] Fixed an issue where the admin panel logo could not be changed in certain cases.
* [Bug Fix] Fixed PHP warnings.

= 1.0.3 (Jul 11, 2026) =
* [Bug Fix] Fixed an issue where client login and registration did not work properly in certain cases.
* [Bug Fix] Fixed PHP warnings.
* [Bug Fix] Fixed an issue where the department selection was not displayed while editing tickets.
* [Bug Fix] Fixed an issue where the counts for newly opened and closed tickets were displayed incorrectly.

= 1.0.2 (Jul 09, 2026) =
* [Bug-Fix] Fixed the ticket link not displaying correctly in the "Ticket posted successfully" message.

= 1.0.1 (Jul 09, 2026) =
* Released Plugin

