#
# Canned response templates
#
---
- isenabled: 1
  title: What is Deskuss ?
  response: |
    Deskuss is a customer support and ticketing system. Deskuss offers you a simple yet feature rich Tickets, Tasks, Knowledgebase, SLA, Departments, Ticket Filters, Internal Notes from your colleagues, Live User tracking, Canned Replies, Email Piping, Multiple Email configuration, etc.
  notes: |

  attachments:
    - name: Deskuss.txt
      type: text/plain
      data: Canned Attachments Rock!

- isenabled: 1
  title: Sample (with variables)
  response: |
    Hi %{ticket.name.first},
    <br>
    <br>
    Your ticket #%{ticket.number} created on %{ticket.create_date} is in
    %{ticket.dept.name} department.
  notes: |
